Refund Policy

1. Trial Before Payment

New users generally receive free credits or access to test the service before paying. This trial-first approach is intended to let users evaluate the product, workflow, and output quality with their own materials.

Because users have an opportunity to test the service before purchasing, paid orders are generally treated as final once credits, processing capacity, or subscription access has been granted.

2. General Refund Rule

Except where required by applicable law, payments for credits, completed usage, and subscription charges are generally non-refundable. This applies in particular where the user has already received trial access, account benefits, processing access, or downloadable results.

3. Special-Case Review

We may review refund requests in exceptional situations, such as duplicate charges, clear billing mistakes, or technical failures that prevented meaningful access to the purchased service.

A refund request does not guarantee a refund. Each case is reviewed individually based on account history, usage records, job activity, billing details, and the nature of the reported issue.

4. Subscriptions

If you no longer want a recurring plan, you must disable auto-renewal from your account area before the next renewal date. Cancelling future renewal stops future charges but does not retroactively refund charges that have already been processed.

If you believe a subscription charge was made in error, you should contact us promptly so the case can be reviewed before further billing cycles occur.

5. Download Responsibility

Users are responsible for downloading completed outputs during the retention window. The automatic deletion of stored outputs after the retention period is part of the standard service design and does not by itself create a refund right.

6. How to Request Review

If you believe your case qualifies for manual review, please contact us through the support email address published on the site and include the account information, order details, date of charge, and a short explanation of the issue.